How can we help?
Clear answers for buying, downloading and stitching machine embroidery designs.
How does Panda Designs work?
Choose a design, review its sizes and formats, add it to your cart and complete checkout. Paid and free orders appear in your account, where the files can be downloaded securely.
Where do I download my files?
Open My Account → Downloads. A successful order also shows a secure download button on the order confirmation page. Download links are tied to your order and may have a reasonable usage limit.
Which embroidery format do I need?
- Brother and Baby Lock: PES
- Janome: JEF
- Bernina: EXP
- Pfaff and Husqvarna Viking: VP3
- Tajima and many commercial machines: DST
Model support varies. Confirm your machine manual before purchase.
How do I know whether a design fits my hoop?
Check the exact width and height shown on the product page. The design must fit within your hoop’s usable sewing field, not only the marketed hoop name. Use our Hoop Fit Checker for a quick estimate.
Can embroidery files be resized?
Small resizing may be possible in suitable embroidery software. Large changes can damage density, underlay and stitch quality. Use the closest supplied size whenever possible.
Can I sell finished embroidered products?
Check the license shown on each product and our license terms. The digital files themselves may not be shared, resold or redistributed.
My download will not open. What should I do?
Most purchases arrive as ZIP archives. Extract the ZIP first, then copy only the format supported by your machine. Contact support with the order number if the archive is damaged or the listed format is missing.